Terms of Service
RNF Waterjet
Last Updated: February 14, 2025
Welcome to RNF Waterjet. By accessing or using our website (www.rnfwaterjet.com) and our services, you agree to these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By using our website or requesting services from RNF Waterjet, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
2. Services Provided
RNF Waterjet offers:
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Waterjet cutting services
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Metal fabrication
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Bending and welding
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Custom part production
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Prototype and one-off jobs
Service availability may vary based on workload, material availability, and technical requirements.
3. Quotes & Pricing
A. Quotes
Quotes are based on the information provided at the time of submission. Any changes to drawings, tolerances, materials, or quantities may result in updated pricing.
B. Pricing
Pricing is determined by:
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Material type
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Material thickness
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Cutting time
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Fabrication requirements
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Finishing requirements
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Quantity and complexity
Quotes typically remain valid for 7 days, unless otherwise stated.
4. Customer Responsibilities
You agree to:
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Provide accurate drawings, specifications, and material requirements
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Disclose critical tolerances and fit requirements before production
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Approve drawings or revisions before fabrication begins
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Ensure all submitted files are virus-free and safe to open
RNF Waterjet is not responsible for errors in customer-provided drawings or specifications.
5. Turnaround Times
Turnaround times are estimates only and may vary based on:
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Material availability
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Machine scheduling
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Load volume
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Revision requests
Rush jobs may incur additional fees.
6. Payment Terms
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Payment terms will be outlined on your invoice.
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Deposits may be required on larger jobs or custom orders.
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Accepted payment methods will be listed on your invoice.
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Late payments may result in delays or additional fees.
Ownership of produced parts transfers only after full payment is received.
7. Cancellations & Changes
A. Cancellations
Jobs already in production cannot be canceled. Any materials purchased or work completed prior to cancellation will be billed accordingly.
B. Design or Quantity Changes
Changes after approval may affect pricing and lead time.
8. File Uploads & Intellectual Property
By uploading files, you confirm that:
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You own the rights to the content, or have permission to use it
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You grant RNF Waterjet permission to use the files for the purpose of producing parts
We do not claim ownership of your designs.
9. Warranty & Limitations
A. Workmanship
We aim for high-quality workmanship. If you believe your parts were not produced to the agreed-upon specifications, notify us within 7 days of pickup or delivery.
B. Limitations
We are not responsible for:
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Issues arising from incorrect customer drawings or measurements
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Normal variations in material behavior
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Fitment issues when critical tolerances were not disclosed
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Damage resulting from misuse or modification after delivery
10. Liability
To the fullest extent permitted by law:
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RNF Waterjet is not liable for indirect, incidental, or consequential damages
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Total liability is limited to the amount paid for the specific job in question
11. Returns & Refunds
Refunds or remakes are evaluated on a case-by-case basis.
If an error is on our side, we will work with you to correct the issue.
12. Third-Party Services
We may use third-party vendors for materials, finishing, or delivery.
We are not responsible for delays or issues caused by third parties, though we will do our best to assist.
13. Website Use
By using our website, you agree not to:
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Attempt unauthorized access to backend systems
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Upload malicious files
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Interfere with site functionality
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Use the site for illegal or fraudulent activity
14. Governing Law
These Terms are governed by the laws of British Columbia, Canada. Any disputes will be handled in the courts of British Columbia.
15. Changes to These Terms
RNF Waterjet may update these Terms of Service at any time.
Updates will be posted on this page with a revised Last Updated date.
16. Contact Us
For questions about these Terms:
RNF Waterjet
Surrey, BC, Canada
Email: info@rnfwaterjet.com
Phone: (778) 900-9596
Website: www.rnfwaterjet.com